Is it worth it? Read on to find out why you should seriously consider software that automates routine communication between the practice and patients.
Are you distracted by endless phone calls from patients and wondering whether to deploy software to handle routine communications for you? If you're not sure, watch this webinar in which MUDr. Ondřej Sobotka, describes 6 reasons why deploying Nurse Emmy software is a good move.
In 2020, a survey (Opinions of Czech citizens on selected aspects of GPs' activities, S. Byma, D. Halata, K. Javorská) was conducted to find out what form of medical care Czechs prefer. The largest group, i.e. 35.7% of respondents, stated that they prefer a combination of distance medicine and personal visits to a doctor. This is the type of care you can provide thanks to Emma.
Recently, various medical services have emerged that operate only online but are covered by health insurance. Emmy, on the other hand, focuses on supporting traditional in-person care. It's a way to compete with online services in the future, because with Emmy, traditional care doesn't have to look like a patient coming in and spending the whole morning waiting.
Karla Hladíková, MD from Přerov, uses Emmy in three of her practices. Up to 80% of her requests come through Emmy. Thanks to this, she saves 2 hours a day and no longer has to hire another nurse to answer the phones.
TIP: Read how Emmy helps in MUDr. Hladíková's office.
"We don't claim that Emmy handles everything. But imagine what it would be like if the number of calls dropped by even half? The advantage is that when the majority of patients start entering requests into Emmy, those with urgent problems and those who cannot or do not know how to use Emmy are much better able to call the practice," said Dr Sobotka.
Despite common perceptions , some seniors do well with Emmy . "The fact that older people cannot use a computer is more of a prejudice nowadays. One in ten patients using Emmy is over 65," added Emmy co-founder Timothy Young.
When ordering online, Emmy guides the patient to fill in all relevant information. The doctor no longer has to ask him or her questions and manually write them down himself or herself.
In addition, he can easily transfer the information from Emma to his outpatient software. In the webinar, MUDr. Sobotka showed how easy it is to switch between Emmy and the outpatient software.
Communication via email carries a number of risks. In addition to the fact that patient data is not protected in emails, the practice exposes itself to the risk of cyber attack. In this webinar, learn about a specific case where a practice lost its data due to a virus that arrived via email.
In contrast, Emmy is very well secured and all communication between the practice and the patient is encrypted.
Emmy is 10-20 times cheaper than another employee. She works around the clock, never gets sick, never takes vacations. On the contrary, during your vacation, she can automatically answer patients and inform them about your crowd.
A group of medical practitioners are behind the idea of Emma. "You all use outpatient software and you know well how cumbersome solutions from I.T.'s can be. But we have no choice but to grit our teeth and use it. At Emmy, we went about it the other way around - we said what do we as physicians need from software that automates routine communication. We determined how it should work and only after our detailed specifications did the developers create Emmy," explained Dr. Sobotka.
If you missed the webinar live, watch it from the recording. In it, Dr. Sobotka discusses each point in more depth, including practical examples. You'll see what Emmy looks like in the interface for both doctors and patients. This will give you a much better idea of her.
Email us at podpora@sestraemmy.cz and we'll send you a recording of the webinar.
For technical questions or if you are interested in Emmy, you can contact us at podpora@emmy.sk
Call us at
+421 222 200 959